Frequently Asked Questions
Everything you need to know about shopping at Universal Shop.
What is your standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our returns portal to start the process.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Universal Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.
Can I track my order in real-time?
Yes! Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.